COMPLAINT FOR DELAY IN REMOVING A CHARGE
LEGAL BASIS
Punjab: RBI's 13 September 2023 direction requires covered lenders to return originals and remove registered charges within 30 days and provides Rs 5,000 per day for lender-attributable delay. The lender grievance office receives the complaint. If the lender does not reply within 30 days, or its reply does not resolve the complaint, a complaint against a bank or a non-banking finance company covered by the Reserve Bank – Integrated Ombudsman Scheme, 2026 can be taken to the RBI Ombudsman within 90 days of that deadline or of the lender's last reply, whichever is later. Housing finance companies are outside that scheme: a complaint against one goes, after the company's own grievance redressal officer, to the National Housing Bank. Any Punjab local charge-record update is a separate authority process.
Chandigarh: The same RBI duties and compensation rule apply. A Chandigarh sector property's local charge record sits in the Estate Office file under the Capital of Punjab (Development and Regulation) Act, 1952 and Chandigarh Estate Rules, 2007. The Estate Office fee and appeal route for any separate charge-deletion request were not confirmed.
PERSONAL DATA NOTICE
This notice is given under the Digital Personal Data Protection Act, 2023.
The purpose of collecting personal data in this complaint is to identify the closed loan, document the post-closure delay and claim the lender action and compensation available under the cited RBI direction.
If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the matter plus 12 months, except where a statutory or regulatory record-retention period requires a longer named period.
Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.
SIGNATURE
______________________________
Signature
Borrower/Applicant: __________
Place: ____________________
Date: ____________________